Return Policy

Right of withdrawal

 

1.1 The right of withdrawal applies only to a natural person who purchases goods for purposes not related to his professional activity or who does not make the purchase by indicating a reference VAT identification number and to the products referred to in Legislative Decree No 206 of 6 September 2005. Note: Customers who purchase with a VAT identification number cannot exercise the right of withdrawal.

1.2 The right of withdrawal is expressly excluded for the supply of sealed goods, as provided for in Article 59(e) of the same legislative decree, which are not suitable for return for health or hygiene reasons and the sealing of which has been removed after delivery.

1.3 The purchased goods must be intact and returned in their original packaging, complete in all parts (including packaging and all documentation).

1.4 For products for which the right of withdrawal is not excluded, the Buyer may withdraw from the contract without penalty and without giving reasons within 10 (ten) days of receipt of the goods ordered. Any cancellation must be addressed to Azienda Agricola Poggio al Sole, located at 50028 Tavarnelle Val di Pesa (Italy), Strada Rignana 2, e-mail address: info@poggioalsole.com, tel.: +39 055 807 18 50, fax +39 055 809 10.

1.5 If the buyer wishes to exercise his right of withdrawal, he must inform the seller of his decision to withdraw from the contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). The Buyer may also use the model withdrawal form enclosed in Annex I, Section B of Legislative Decree No 21/2014, which is not compulsory.

1.6 In order to comply with the withdrawal period, it is sufficient for the Buyer to send notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. The burden of proof regarding the intended exercise of the right of revocation lies with the buyer.

1.7 The goods must be returned without delay and in any case within 14 (fourteen) days of the date on which the Buyer notifies the Seller of its decision to withdraw from the contract. The Buyer shall be liable for any loss in the value of the Goods if such loss in value is due to handling of the Goods which is not necessary to inspect their condition, properties and functioning.

1.8 The delivery, until the confirmation of receipt in our warehouse, is the sole responsibility of the customer; Azienda Agricola Poggio al Sole is in no way responsible for damage or theft / loss of returned goods.

1.9 In the cases expressly provided for in art. 59 of Legislative Decree no. 206/2005, the Buyer may not exercise any right of withdrawal.

1.10 If the right of withdrawal is exercised in accordance with the provisions of this article, the buyer shall bear the costs directly related to the return of the goods to the seller.

1.11 All amounts already paid, including delivery costs, shall be refunded to the Buyer who exercises his right of withdrawal in accordance with the provisions of this article, with the exception of additional costs incurred as a result of the Buyer’s express choice of a different type of delivery than the more favourable standard delivery offered by the Seller. The costs will be reimbursed without delay and in any event within 14 days of the date on which the seller was informed of the buyer’s decision to exercise the right of withdrawal, by bank transfer. However, the Seller may refuse repayment until it has received the Goods back or until the Buyer has proved that it has returned the Goods, whichever is the earlier, unless the Seller has offered to collect the Goods itself.

1.12. Upon receipt of the notice in which the Buyer notifies the Seller of the exercise of the right of withdrawal, the parties shall be released from their respective obligations without prejudice to the provisions of this Article.

 

Example of withdrawal

Sender: [Insert address]

 

An:
Azienda Agricola Poggio al Sole
Strada Rignana 2
50028 Baberino Tavarnelle

[Insert date]

Cancellation of my order from [insert date].
Customer number/Order number: [insert number]

 

Dear Ladies and Gentlemen,
I hereby cancel my order from [insert date], order number [insert number].
I request a refund of the purchase price of [insert amount] Euro to the following account[insert account details]

Please confirm the receipt of the revocation immediately.

Yours sincerely